SERVICE TRAINING
Alternative to: Generic Training Programs, Ineffective E-Learning Modules
Companies work with us when the brand is experienced inconsistently at touchpoints, employees are technically competent but not customer-centric in their actions, traditional training produces no sustainable behavior change, or onboarding time for new employees is too long. Often a modern, multilingual, scalable training format is missing that translates brand values into concrete, measurable customer behavior – particularly critical for franchise systems, retail, and hospitality.
We develop customized training for employees and business partners tailored to your company-specific service processes. "Edutainment" in its most modern form – online & offline, motivating, brand-building, straightforward, and immediately practically applicable.
A corporate brand is only as strong as employees represent it and make it tangible for customers in their daily actions. Consistently impressive service quality therefore succeeds only with thoroughly trained employees. They must know what they do and how their actions positively influence the customer experience. Every interaction should delight customers and bring sustainable value to all.
We develop customized service training for your organization whose modularly structured content conveys not only service workflows in ideal form but also the importance of empathetic and emotional customer interaction. This practical knowledge is made authentically experienceable using cutting-edge technologies and anchored in the organization with internal trainers we train. "Education" and "Entertainment" optimally combined motivates employees to change and awakens their potential to deliver delightful services.
Who Benefits:
- HR Managers & L&D Teams (scalable, measurable training formats)
- Operations Managers (consistent service delivery, reduced quality fluctuations)
- Franchise Systems (uniform brand experience across all locations)
- Retail & Hospitality Companies (frontline excellence, customer-facing skills)
Typical Project Outcomes:
- Customer Satisfaction Scores: demonstrably 20-30% improvement
- Onboarding time: 40-50% reduction for new employees
- Training completion rate: 60-70% higher vs. traditional formats
- Behavior change: measurable after 4-6 weeks (mystery shopping/quality audits)
