myexperience
Alternative to: Bureaucratic Suggestion Systems, Quality Issues Detected Too Late
Companies implement “myexperience” when frontline employees have valuable CX insights that never reach leadership level, traditional suggestion systems are too bureaucratic and time-consuming, quality problems are detected too late (damage control instead of prevention), or a simple digital tool is missing that employees actually use and delivers actionable insights instead of producing data graveyards.
With our app, we offer you a digital tool for ensuring daily service quality through your own employees. A contemporary, operational suggestion and idea management system, complemented by quickly implementable action recommendations. Uncomplicated, transparent, efficient, and beneficial for all.
At every touchpoint of an organization, experiences arise – positive, neutral, or negative, for customers, employees, and partners. With our "myexperience" app, your employees can easily and quickly describe, document, and evaluate relevant moments, situations, experiences, etc. from all touchpoints. This enables easy highlighting of successful approaches, but also internal processes and infrastructural conditions with optimization potential, as well as special challenges with customers or external partners.
New ideas or improvement suggestions can also be submitted at any time without administrative effort and hierarchical hurdles. We handle ongoing monitoring and processing of all reports, concerns, and suggestions, regular digital reporting, as well as selection and prioritization of action measures, improvement suggestions, and optimization projects. “myexperience” increases employees' attention and personal customer orientation, brings new ideas, creates more efficient processes, improves service quality, and delivers data and insights for continuous customer experience improvement.
Typical Usage Outcomes:
- 50-80 reports per 100 employees/month (high engagement rate)
- 15-25% of reports lead to implemented improvements
- 8-12 quick wins identified per quarter
- ROI typically 3-5x through process optimizations and avoided quality problems
