• customer_value customer_value Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • service_design service_design Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • business_innovation business_innovation Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_segmentation customer_segmentation Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • service_design_thinking service_design_thinking Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_loyalty customer_loyalty Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
     

Service Design leads to exceptional Service Delivery

It has become increasingly difficult for companies to distinguish themselves from the global competition, based merely on a product level. It calls for exceptional service delivery in logical consequence to make ‘that difference’.

Naturally, products are designed before they reach the market. This potential is now being unlocked in the concept of „Service Design“, in order to become more exceptional, more authentic and simply better than the competitors. Customer needs and corporate opportunities take centre stage in this process. Service Design creates exceptional service delivery, and even entire customer service schemes. Both for simple as well as more complex corporate structures, and from just a few small adjustments with large impact to major re-launches – there is the perfect Service Design solution as well as a convincing result for each company-specific starting position.

  • customer_lifecycle customer_lifecycle Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_complaint customer_complaint Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • word_of_mouth word_of_mouth Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • Service Design Thinking Keynote Service Design Thinking Keynote Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • Design Thinking Presentation Design Thinking Presentation Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_lifetime_value customer_lifetime_value Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
     

Lectures & other opportunities

The topic „service design“ and several opportunities for “innovative business solutions” are meanwhile on everyone’s lips worldwide. Traditional, often barely attractive service offers are turned into exciting, entirely new approaches and concepts. If you change your angle of perception, you’ll suddenly gain sight of completely new opportunities!

Perhaps you, your staff and customers would like to share our passion for this refreshingly new and innovative topic? Perhaps you even want to convince business partners, financers or the board of directors of the fact that service design is a relevant topic for the future of our service society and that an investment in service design would certainly yield great returns.

We will put together a programme to suit your specific needs with great flexibility and a very innovative approach, for lectures, workshops, informative events, guest lectures – to your exact specifications. Or you allow us to surprise you with ours. It is our top priority to meet your expectations, after all – we are service designers!