• Gastspiel_CX Gastspiel_CX Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_experience customer_experience Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • CRM CRM Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • CEM CEM Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_service customer_service Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • service_innovation service_innovation Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_touchpoint customer_touchpoint Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • customer_journey customer_journey Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • service_blueprint service_blueprint Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • UX UX Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • touchpoint_management touchpoint_management Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • moment_of_truth moment_of_truth Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • brand_management brand_management Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • employee_engagement employee_engagement Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
  • employee_satisfaction employee_satisfaction Customer Service, Service innovation, Service blueprint, Customer experience, Customer journey, CEM, CRM, UX, Employee engagement, Employee satisfaction, Customer satisfaction, Customer touchpoint, Touchpoint management, Brand management, Moment of truth, Service design, Service design thinking, Business innovation, Customer loyalty, Customer segmentation, Customer value, Customer lifecycle ,Customer complaint, Word of mouth, Customer lifetime value
     

Great customer experiences create great business results

Service design is a successful concept in order to turn ordinary services into genuine „service experiences “. The objective is to secure a distinctive market position for the company and to gain the lasting trust and loyalty of their customers.

Service design, as a new and innovative form of business consultancy, has since been successfully implemented around the globe. Service design has brought about efficient service delivery systems for companies on the one hand, and created optimal service delivery to customers on the other hand.