Kundenservice Videos Gastspiel



Gastspiel Lecture, Tourism Conference, Latvia


CAST Startup Day 2016

FH Kufstein PQM Dialog


Gastspiel Lecture, Customer Experience, G-Summit

Gastspiel Lecture, CX Forum


Gastspiel Lecture, Service Design & Tourism

Perfect Customer Service... ;)


Customer Experience

Bad Customer Service ;)

Kundenservice Infos Gastspiel

The brains behind Gastspiel


We were immediately impressed with the innovative and customized possibilities of Service Design in the creation of exceptional service delivery, after all we are customers too and we like being convinced by outstanding customer service! However, we were genuinely stunned, when we realized to what extent it impacts on the actual success of a business. Calculable reference parameters which can quite clearly be illustrated in a graphic chart, will very quickly and unmistakeably demonstrate that service can no longer happen by chance, but has to be “designed” in order to guarantee a company’s sustainable and lasting success. Experiences from all around the globe are proving Service Design right and have prompted us to devote all our attention to this ‚burning issue‘.

We are committed to going the extra mile in order to make the world a slightly better place. Pretty high-flying, you will probably think! But we believe that it doesn’t always take a huge effort to keep people happy and provide those special moments that can make them forget their dreary everyday routine. Of course, some serious thought has to be given to the actual design process, by establishing what the existing market expectations are and what ingenious solutions you could deploy to astound your customers. Service Design is a truly innovative and already immensely successful concept in order to make such efforts part of everyday business life. The reward will be content and loyal customers and, of course, a great deal of business success. This way we all benefit. That would be a great first step in the right direction, wouldn’t it?

The surprisingly innovative possibilities to turn simple, often boring and very much ‘taken-for- granted’ services into persuasive service experiences through this creative design process will certainly inspire and excite you too! And it doesn’t necessarily require a large commitment of financial resources or ground-breaking changes. It requires love and attention to detail, creativity and in-depth knowledge of the customer needs and the potential scope of the company. It does, of course, also take a competent team of great personalities, great commitment and dedication, creativity and the clear intention not to waste any precious time, but rather successfully drive your required business turnaround and to create innovative and exciting customer experiences. Feel free to take your pick!

Rich international experience, useful contacts in various business sectors and vast knowledge gained through many successfully implemented projects – we don’t want to keep our extensive know-how to ourselves. We believe it’s about time to share it with you! Well, of course, in our joint endeavour to make ordinary customer experiences more exciting, to breathe new life into the usually boring and monotonous service industry, to wow customers with dynamic surprise effects, to leave them satisfied and win over their lasting loyalty and trust and last but not least to position your company ahead of everyone else, regionally and globally. The possibilities are endless!

Service Design brings out the best. The highly positive approach in turning „very ordinary“ businesses into exceptional service providers will convince even hard-line critics who have all along shown no particular inclination to the more traditional management consultancy either! The focus is neither on cost reduction, nor on downsizing of staff or maximising profits – it is all about customer satisfaction, convincing service quality, staff motivation and corporate operational efficiency. If you draw the attention away from negative issues towards the positive, it will most likely no longer be necessary to cut staff numbers, on the contrary you may even look into hiring additional staff. Cost efficiency will happen naturally if employees are given the opportunity to bring in their ideas and to actively participate in delivering  the desired service and if they are interested in utilizing and shaping the company’s potential in the interest of the company’s successful turnaround – everyone wants to be a winner. The success of the company is the logical consequence thereafter and this also addresses the topic of maximising corporate profits. Many good reasons indeed to focus on Service Design. Conventional business consultancy is a thing of the past, Service Design is the solution for the present and the future.


Kundenservice Infos Gastspiel

General Terms and Conditions

Kundenservice Links Gastspiel



Gastspiel - PQM Dialog 2016 - FH Kufstein


Gastspiel - Tourism Conference 2016 - Latvia


Gastspiel - Genesys G-Summit 2016 - Mexico City


Gastspiel - Top Coaches & Consultants Austria


Gastspiel - Customer Experience Forum 2016 - Wien / Sky Stage


Design Thinking Network


Service Design Network

Kundenservice Infos Gastspiel

Legal Notice


Corporate data: Gastspiel Unternehmensberatung Mario Sepp e.U., Am Kirchwald 342, A-6100 Seefeld in Tirol. Telephone: +43 (0)664 3408450, Email: hallo@gastspiel.at, Wirtschaftskammer Tirol: Division Information and Consulting, Occupational group: Unternehmensberatung und Informationstechnologie, Commercial register: FN 382889 y, UID: ATU 57787149

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